Ashley Gamble Shop – UK Delivery Policy

Standard Delivery Times

We aim to dispatch all orders as quickly as possible. Our standard UK delivery time is 3-5 business days from the date of dispatch. However, please allow for additional time during peak periods or unforeseen courier delays.

Delivery Partners

We use Royal Mail and other trusted courier services to ensure reliable delivery. Depending on the size and weight of your order, it may be sent via standard post, tracked delivery, or courier service.

Processing Times

• Orders placed before 2 PM (Monday to Friday) will be processed the same day.

• Orders placed after 2 PM or on weekends/bank holidays will be processed the next business day.

Delivery Delays & Exceptions

While we strive to meet our estimated delivery times, there may be occasional delays due to factors beyond our control, such as:

• Courier network disruptions

• Extreme weather conditions

• Seasonal demand (e.g., Christmas, Black Friday)

• Strikes or industrial action affecting postal services

If your order has not arrived within 7 business days, please contact our customer service team at [insert contact email], and we will investigate the issue.

Missed Deliveries & Redelivery

If no one is available to receive the parcel, Royal Mail or the courier may:

• Leave the parcel in a safe place (if requested)

• Attempt redelivery

• Hold the parcel at a local delivery office for collection

If an item is returned to us due to an incorrect address or failed delivery attempts, additional postage fees may apply for resending the order.

Damaged or Missing Orders

If your order arrives damaged or does not arrive within 10 business days, please contact us immediately at [insert contact email] with your order number and any relevant details. We will work quickly to resolve the issue.

Order Tracking

Where applicable, you will receive tracking details via email once your order has been dispatched.

Delivery Restrictions

At present, we only deliver within the UK. For international delivery inquiries, please contact our customer support team.