Terms Of Sale and Refunds Policy
Ashley Gamble Shop – Terms of Sale & Refund Policy
1. Introduction
Welcome to Ashley Gamble Shop. By placing an order with us, you agree to the following Terms of Sale and Refund Policy. Please read them carefully before making a purchase.
2. Orders & Payment
• All orders are subject to availability.
• Prices are listed in GBP (£) and include VAT where applicable.
• We accept major debit/credit cards, PayPal, and XRP (Ripple) as payment methods.
• Payment must be completed at checkout before your order is processed.
3. Shipping & Delivery
• UK orders aim to be delivered within 3-5 business days, though delays may occur.
• Orders are shipped via Royal Mail or a trusted courier service.
• If your order hasn’t arrived within 7 business days, please contact us.
For full details, see our Delivery Policy.
4. Returns & Refunds
4.1 Eligibility for Returns
We offer a 14-day return policy from the date of delivery. To be eligible:
✔ Items must be unused, unopened, and in their original packaging.
✔ Proof of purchase (order confirmation) is required.
✔ Haircare and beauty products can only be returned if unopened and unused due to hygiene regulations.
4.2 Non-Returnable Items
❌ Used or opened beauty/haircare products.
❌ Items damaged due to misuse or not following product instructions.
❌ Gift cards and digital purchases.
4.3 How to Return an Item
• Email [insert contact email] with your order details and reason for return.
• Once approved, send your item to the return address provided.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4.4 Refund Process
• Once received, returns are inspected, and approved refunds are processed within 5-7 business days.
• Refunds are issued to the original payment method.
• If paid via XRP, the refund will be in GBP at the exchange rate at the time of purchase.
5. Faulty or Incorrect Items
If you receive a damaged or incorrect item:
• Contact us within 48 hours of delivery with photos of the issue.
• We will offer a replacement, exchange, or full refund, including return postage where applicable.
6. Cancellations & Order Amendments
• Orders can only be cancelled or amended before dispatch.
• Once shipped, the standard returns policy applies.
7. Contact Us
For any queries regarding your order, returns, or payments, please contact us at: